Professional Bike Fit Services in Exeter and Yeovil
07761 410053 [email protected]

SERVICING

In order for me to handle your service/repair in an efficient manner, please book your bike in prior to bringing it to the workshop or arranging collection. Currently the best way to book is via the form below rather than by phone. Turnaround time is usually around 3-5 days which gives me time to disinfect the bike, assess it, call you with a quote, agree the work, order parts if required, and complete the job. This timescale may be extended for more complex jobs or where parts are in short supply, but I will explain this as required at the time of our initial quotation. If you are under real time pressure to get your bike back, please let me know and I will of course do everything I can to meet your requirements. This page contains answers to many frequently asked questions regarding the service/repair cost and the process so please read on if you would like more information before making your booking.

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WHAT SERVICE LEVELS DO I OFFER?

My approach to servicing is different from that offered by most other bike shops. I don’t offer different levels of service, i.e., ‘basic’, ‘standard’ or ‘full’ – and I have good reason for this. The performance of many of the components on your bike are interlinked, with wear/damage in one area leading to poor performance in another. My service is comprehensive, considers the bike as a whole, and produces a fantastic end result for you, every time. Any other approach to servicing is a compromise.

“But my bike doesn’t need a service”, I hear you cry; “It’s only the brakes that need some work”. That’s no problem. Book it in and ask me to just look at the brakes, or whichever area is causing problems, and I will restrict the scope of my assessment and repairs accordingly.

WHAT IS THE PROCESS?

The service has a base price of £80; I begin with a review of the entire bike, followed by a discussion (email or phone call) with you on my findings, any parts that are required, any specific work that I recommend and what work maybe required in addition to the service. If you would like to read more about what work I perform within the standard cost of the service, click below:

Service Process

The first thing I do before commencing a service, is perform my comprehensive pre-service inspection. This process has been developed and refined over the many years I have been trading. The purpose is to ensure I identify any parts that may be required, any work that may need done which is outside the scope of the service, and as a result, arrive at an accurate quotation for the whole job.

There are many benefits to this approach. I can explain what I plan to do to your bike in advance of starting the work. You know what the job is going to cost before I start*. I can prioritise work that is strongly recommended over that which is ‘nice to have’ if you are aiming to have the bike serviced within a specific budget. You don’t get a call as the job progresses as I uncover issue after issue and last but not least, we can plan the job better, ordering all necessary parts (if I don’t have them in stock) so the job is completed more smoothly.

This pre-service inspection is included in the cost of the service. It takes time to perform, but ultimately it results in a more efficient, better communicated job, and that makes for a nicer experience for everyone involved. If, after I have discussed the work required, you decide that the bike is in worse condition than you thought and the service/repair doesn’t make economic sense, you can choose not to proceed, no hard feelings. In this instance I charge a £20 standard fee to cover my time performing the pre service inspection. You will receive my report on work required even if you do not go ahead.

Service Process & What You Get For Your Money

Within the service at £80:
• Perform the pre-service inspection and report my findings to you
• True the wheels/assess spoke tensions
• Adjust the wheel hubs to eliminate play/reduce bearing load for smoother rotation
• Inspect tyre condition/inflate tyres to correct pressure
• Adjust headset bearing to eliminate play/reduce bearing load for smoother operation
• Measure chain wear and inspect drivetrain for wear/damage
• Clean and carefully lubricate drivetrain (cleaning an excessively dirty drivetrain carries an additional charge – save yourself some cash and give it a wash before bringing it in if it looks like there are vegetables growing on it)
• Inspect brake cable condition, adjust brake cable tension, align brake pads/callipers
• Inspect gear cable condition, check/adjust derailleur hanger alignment and front and rear derailleur
• Perform set up of gears – a thorough, complete and methodical process is followed
• Check for play/wear in suspension linkages (full suspension bikes only)
• Inspect the bottom bracket bearings
• Ensure all components are secured to manufacturer’s recommended torque
• Polish frame
• Test ride to ensure everything operates beautifully.
Any work that may be required which is not covered in the cost of the service e.g., bottom bracket replacement or headset replacement will of course be included in my initial quote.
*Most of the time my final invoice will match the initial quote to the penny. Often it will be less as I may have quoted for items which might be needed to ensure you don’t get any nasty surprises, then in the service I may decide it is not necessary, so you save some money. But, even with my extensive experience, bikes can sometimes throw tricky curveballs at us and it is sometimes the case that I find something needing done which I didn’t anticipate. If this happens, I will contact you and let you know what it means for the cost of the job, then I will work with you to ensure you are happy with the outcome. I work hard to ensure this rarely happens.

WHAT WILL IT COST?

The labour charge for my service is £80. Take some time to understand the work I put into a service, the level of expertise involved, and the time it takes, and compare the cost to some of your other common financial outgoings in life, e.g., a tank of petrol, and I hope you will agree that this represents excellent value.
Remember that I review your bike and produce a quote which we discuss with you before proceeding, so you are in control of the job. The service charge does not cover every conceivable repair that I might need to perform on the bike, but, again, you are advised of this up front so you will always know what I’m doing.
I’m an experienced, qualified technician & I care about the end result of my work, and I fully expect every customer to be delighted. If you are interested, read more about how I set myself aside from the average bike shop by clicking here:

Why My Service Is Different

I work closely and have a long-standing relationship with Shimano, I work with and have trained on Campagnolo mechanical and EPS and all SRAM systems. I have direct access to support the technical/warranty centres for these brands as required.
I’m mechanically trained with Cycle System Academy (the highest attainable qualification in the UK), Velotech & other training providers where required, the benchmark of technical qualifications for the bike industry. I have a culture of continuous professional development continually keeping up to date with industry developments, attending training sessions as required.
I demonstrate pride in the every job, every time. I’m very proud of the excellent reputation I have developed, and I work hard to ensure you are delighted with your experience when you use Bike Fit Yeovil & Exeter.

SPECIFIC REPAIRS – NON-SERVICE WORK

It’s not always about servicing. I will be pleased to focus on a particular issue at your request. Tell me what issue you are experiencing with the bike, and it will be assessed, diagnosed and quoted before work commences.

SUSPENSION SERVICING

I outsource suspension servicing to the relevant manufacturer’s service centre as appropriate. Prices for the service vary but it’s typically between £85 – £150. Postage is around £22 (out and back inclusive) and I charge £30 for handling the job, including removal and refit of the fork or shock and packaging etc.